BOOK 5 · 33 PAGES
Hire People Who Show Up
Find, hire, and keep crew members who stay.
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Nobody Answered the Phone · 35 pages, PDF
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Three moves you can make this week.
- Find the hole: Export your call records for every business number. Build a simple weekday and hour chart and mark the busiest window nobody covers.
- Write a call coverage plan: Name a primary and a backup for every staffed window, and put it on the shared calendar.
- Adopt the five-minute rule: Put missed calls in one shared callback list and call back within five minutes during staffed hours.
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